Frequently Asked Questions
1. How is freight handled for full truckload (FTL) and pallet orders?
We coordinate directly with verified freight forwarders to ensure streamlined delivery from our warehouse to your loading dock. Every shipment includes real-time tracking and comprehensive documentation, removing the friction from heavy logistics so your supply chain remains uninterrupted.
2. Do you offer specific pricing for high-volume or recurring buyers?
Yes. Operators who consistently scale their sourcing with us can apply to join our dedicated Partner tier. This status unlocks priority access to incoming manifests, tailored freight terms, and a dedicated logistics representative.
3. What condition is the inventory in?
We categorize all inventory before it is staged. Our pallets range from brand-new, overstock items to tested customer returns and mixed liquidation loads. The precise condition and grading are clearly documented on the manifest for every individual listing.
4. Is there a minimum order quantity (MOQ)?
Our infrastructure is built for scale. The minimum purchase is one standard pallet. We do not break down pallets for individual retail sales; our operations are strictly focused on B2B wholesale, half-truckloads, and full truckloads.
5. What payment methods are accepted for bulk orders?
To ensure the security of high-value transactions, we process payments exclusively through verified payment platforms. We accept secure bank wire transfers, ACH routing, and major credit cards for domestic transactions. Inventory is not dispatched to the loading dock until the transaction clears.
6. What is the protocol if a delivered pallet differs from the manifest?
Precision is our standard, but in the wholesale industry, minor variances can occur. If a shipment fundamentally contradicts its graded category or manifest, you must report the discrepancy in writing, along with your signed Bill of Lading (BOL) and photographic evidence, within 48 hours of delivery for our operations team to resolve it.